Tourist Office Supervisor

Job Title:                                           Carlow Tourist Office Supervisor

Reports to:                                       Chief Executive Officer of Carlow Tourism CLG

Job location:                                    Offices of Carlow Tourist Offices and Carlow Tourism, College Street, Carlow

 

Job purpose:

Manage visitor engagement services and support festival initiatives promoting Carlow as a holiday destination.

 

Are you passionate about tourism and ready to play your part in showcasing the beauty of Carlow? We are seeking a dynamic Tourist Office Supervisor to join our team and play a pivotal role in promoting Carlow as a top tourist destination.

 

Key Responsibilities

• Supervise daily operations of Carlow Tourist Office and Carlow Tourism offices, ensuring excellent customer service.
• Promoting Carlow’s attractions and providing tourists with information to enhance their holiday.
• Oversee staff involved in visitor services and other tourism functions.
• Maintain efficient administration systems and manage budgets.
• Assist with marketing, accounting and procurement functions.
• Support the delivery of festival initiatives promoting Carlow as a holiday destination.
• Manage the annual membership drive for Carlow Tourism.

Requirements

 

• Enthusiastic and resourceful self-starter with excellent communication, customer service and leadership skills.
• Proven track record in the tourism sector.
• Strong knowledge of visitor experiences and a passion for promoting the attractions of Carlow and the region.
• Proficiency in IT (Microsoft 365 and One Drive), project management, procurement and marketing.
• Third level qualification in tourism, marketing, hospitality or a relevant discipline.
• Ability to work well under pressure and prioritise tasks.
• Access to transport with a full clean driving licence and business cover insurance.

 

Main Duties:

 

People and Management:

 

• Ensure smooth operation of Carlow Tourist and Carlow Tourism offices.
• Implement office administration systems and training for employees and volunteers.
• Oversee staff rosters and adherence to health and safety standards.

 

Visitor Engagement:

 

• Provide tourist information and engage with visitors to enhance their experience.
• Encourage feedback and promote visitor experiences in Carlow, the Ireland Ancient East region and Ireland.
• Maintain tourist information supplies and disseminate important information to staff, the tourism sector and via company e-zines.
• Handle correspondence, complaints and queries effectively.
• Oversee the management of the reception point and centralised phone system for visitors to Carlow County Museum and Carlow Tourist Office.
• Adhere to Fáilte Ireland policies and procedures as outlined in the Visitor Engagement Handbook.

 

Administration/Marketing Assistant

 

• Manage office administration budgets and assist with procurement.
• Organise meetings and assist with accounting duties.
• Marketing tasks as assigned by the CEO.

 

Terms and Conditions

 

Contract:                                                          Full-time, permanent

Hours of Work:                                              Monday to Friday, 39 hours per week

Salary:                                                              €30,000-€35,000 plus mileage expenses

Annual Leave:                                                20 days annual leave

Time in Lieu:                                                   Subject to CEO approval within two months

Transport:                                                        Access to own transport with a full clean driver’s licence and business cover insurance

Other terms and conditions are detailed in the contract of employment and Employee Handbook.

 

Why join Carlow Tourism

• Work in a supportive and collaborative team environment.
• Be at the heart of supporting Carlow as a top tourism destination.
• Opportunity to grow and make a lasting impact on Carlow’s tourism industry.