Receptionist

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Talbot Hotel Carlow, part of the Talbot Collection are currently recruiting for part-time Receptionists to join our team.

Overall Job Purpose:

  • To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection ‘Empower Your Excellence’ customer service program.
  • To be respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are an ‘ambassador’ of the Talbot Collection at all times

Main Duties:

  • To greet guests on arrival in a warm and welcoming manner;
  • To handle guest check in procedure;
  • To have complete product knowledge of the hotel services & facilities and to communicate these to guests as required;
  • To ensure that all charges are correctly posted to guest bills;
  • To action all guest enquiries by phone or in person in a professional and friendly manner;
  • To ensure that the guests needs and requirements are met;
  • To ensure accounts are set up for functions or syndicates;
  • To liaise with housekeeping with reference to the allocation of rooms;
  • To ensure that all floats are maintained to the appropriate levels;

The successful candidate will have:

  • 1 years’ Hotel Reception Experience;
  • Friendly and professional work attitude;
  • Fluent English essential – written and spoken;
  • Must be available to work variable shifts;
  • Excellent interpersonal and organisational skills
  • Experience in using Hotsoft would be a distinct advantage

This position will involve shift and weekend work.

What do we offer?

  • Complimentary Leisure Club Membership
  • Discounted Accommodation Rates
  • Life Insurance
  • Employee Counselling Line
  • Bike to Work Scheme
  • Pension Scheme
  • Christmas Savings Scheme
  • Free parking
  • Uniform

 

***Talbot Collection Carlow is an equal opportunities employer**