Overall Job Purpose:
To take calls, process, and manage reservations for Talbot Hotel Carlow, ensuring that each enquiry and reservation is dealt with in a pleasant, efficient, timely and competent manner. To be sales focused and motivated by converting enquiries to bookings. To work closely with the Room Division Manager and to assist the Area Revenue Manager in any ad hoc tasks or projects. To demonstrate excellent attention to detail ensuring that all reservations are input accurately, rated accurately and contain as much detail as possible to enhance the guests experience and assist operational managers. To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection ‘Empower Your Excellence’ customer service program. To be respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are an ‘ambassador’ of the Talbot Collection at all times.